FAQ

Where is Pixlogix located?

Pixlogix is headquartered in Ahmedabad, India, but our system management process allows us to serve clients worldwide.

Is Pixlogix a certified and registered company?

Yes, Pixlogix is a certified and registered company with all necessary licenses and legal compliance.

Does Pixlogix have any prestigious awards or recognition?

We are proud of our industry accolades, including:

1. SOTD Award by Awwwards.com
2. Top Web Developer in India by clutch
3. Recognized by The Economic Times
4. Top rated Badge by Upwork
5. International web awards, by CSS Design Awards and CSSwinner
6. Most Promising UX/UI design service by SiliconIndia

What services does Pixlogix offer?

We offer a comprehensive range of web and app solutions including, UX/UI design, Web development, mobile app development, e-commerce solutions, digital marketing, and SEO services.

How is Pixlogix different from other web development agencies?

At Pixlogix, we prioritize client collaboration, creative solutions, and exceeding expectations. Our flexible engagement models focus on long-term partnerships. Also, we have a language proficient team that gets hired through a five-step rigorous hiring process for all aspects of hands-on knowledge, technical capabilities, project management skills, and communication ability. This highly skilled army of Pixlogixians sets us apart from all competitors.

What is your technology expertise and industry experience?

We have extensive expertise in various backend, frontend, and full-stack development technologies. With the wide range of services, our team has worked for multiple industries’ clients including Healthcare, eCommerce, Travel, Professional Business, Education, Entertainment, Real estate, and so on. We stay ahead of the curve to ensure your project benefits from the latest advancements.

What is your time availability and work timezone?

Our team operates in the 10 AM to 7 PM IST timezone but is available for extended hours to accommodate global clients.

How can I assign the project to you for quotation?

You can directly get a quote or contact our inquiry team through Skype, website, or email to discuss your project and get a customized quote.

How long does it take to develop a website or app?

Project timelines depend on complexity, but we prioritize efficient and timely delivery.

How much does it usually cost to develop a website or app?

Costs vary based on project scope and features. We offer transparent pricing and flexible plans.

What is your step-by-step working method on projects?

We follow a structured process for providing top-notch services:

1. Requirements analysis: This is where we gather and define the needs and expectations of stakeholders for the project. This might involve interviews, surveys, user research, and documentation review.
2. Design: Based on the requirements, we create the blueprint for the project. This could include wireframes, prototypes, mockups, and technical specifications.
3. Development: This is where the actual building of the project takes place. Our developers translate the design into code, functionality, and content.
4. QA Testing: Quality Assurance testing ensures the project meets the defined requirements and functions as expected. This involves various tests like unit testing, integration testing, and user acceptance testing.
5. Deployment + Final UAT: Once everything passes QA, the project is deployed to a live environment. This might involve setting up servers, configuring software, and running final user acceptance testing (UAT) with real users.
6. Delivery + Launch: Finally, the project is officially delivered to stakeholders and launched to the public (if applicable). This may involve training, documentation, and ongoing support.

Can I see my website/app while it's in the development phase?

Yes, you can access a dedicated platform to track progress and provide feedback throughout the development phase.

Do you have a predefined project questionnaire?

Yes! Every business has unique requirements that's why we use a tailored questionnaire to understand your specific needs and expectations. Down below, you can download relevant questionnaires according to your project needs.

• Website Project Questionnaire
• Web Layout Design Questionnaire
• Mobile App Design Questionnaire
• Logo Design Questionnaire

Are you familiar with GitHub or Bitbucket?

Yes, we are familiar with GitHub and Bitbucket and use them for secure project management.

Do you use project management tools?

We utilize industry-standard tools like Asana and Jira for efficient communication and project tracking. However, we believe in the client's first approach that's why we are also flexible with client preferred project management tools such as Slack, Trello, Basecamp, ClickUp, etc.

What's the cost of hosting a website?

Hosting costs depend on the project size, technology required, and traffic. We provide free consultation to help you choose the best fit hosting for your project.

How can I get my project's status?

We provide weekly or bi-weekly milestone progress reports via email or pms and are always available to address your concerns.

How can I share big project files?

The medium of sharing big project files depends on your choice. You can use Google Drive, Dropbox, WeTransfer, etc. to transfer large project files.

Can I communicate with the Project Manager or Developer?

You will have dedicated access to a Project Manager and your assigned developer for direct communication.

Do you provide a website redesign service?

Yes, By partnering with us, you can modernize your existing website, attract more organic traffic, and skyrocket your goal conversions.

Do you provide website/app maintenance support?

We never leave our clients alone. With comprehensive maintenance and support plans, we ensure to keep your website running smoothly and securely after its launch. At Pixlogix, you get all the necessary technical assistance you might need after publishing your website on any technology. To learn more, feel free to consult our team.

How do you handle change requests while working on my website/app?

We have a flexible approach to change requests. Thus, our experts offer minor change requests without additional charges to give you a top-notch experience. For other change requests, we analyze the requirements and find the best possible solution within your budget and timeline.

What’s your pricing and engagement model?

We offer various pricing models, including fixed-cost projects, hourly rates, and dedicated hiring. We will discuss your needs and recommend the best fit.

Do you offer a money-back guarantee?

If you want to terminate your services at any stage of the process, you are free to go. Our team allocates refunds according to the development stage of the project. We offer partial refunds or equal non-refundable credits that you can use for your future projects. You can contact our manager through email and Skype to learn about this.

What are the payment terms?

At Pixlogix, 50% advance payment is required to commence the project, with the remaining amount due upon project completion. For projects that exceed $10k in value, we will split the payment into three phases.

What payment methods do you accept?

We accept online payments through secure platforms such as PayPal, Bank Wire Transfer and Wise.

Are there additional charges for small change requests?

Never. We are experts in performing minor changes quickly, so we don't bill it separately. However, if the changes are apart from the discussed services and time-consuming, we take small charges for making a win-win situation for both of us.

Are there any hidden costs associated with the development process?

We believe in transparency and will communicate all project costs upfront. There are no hidden fees.

Will you keep my business idea confidential?

We take client confidentiality seriously and have strict policies in place to protect your ideas.

What guarantees come with my project order?

We guarantee quality deliverables, timely completion, and satisfaction.

Are you willing to sign a Non-Disclosure Agreement (NDA)?

Yes, we are happy to sign an NDA to protect your confidential information.

What happens if I cancel the project after making a payment?

You are free to terminate the project if you feel unhappy with our work. We offer partial refunds and nonrefundable credits based on the development stage and resource usage. You can utilize these credits for your future projects at any time.

Who owns the rights to the project once it's completed?

You own the complete rights to your website or app once the project is completed.

What is the notice period to cancel a monthly hiring contract?

You can cancel your monthly hiring contract by giving us one-month prior notice so that we can schedule accordingly. We are committed to delivering exceptional quality throughout the duration of your contract.

Do you offer ongoing support and maintenance after the website is live?

We offer different support and maintenance plans to ensure the ongoing success of your website/app. Our experts guarantee timely backups and up-to-date websites/apps to keep up with the competition.