FAQ

Creative Phases to Meet Real Time Achievements

Company

  • Where are you located?

    Our headquarter is in an excellent business location in Ahmedabad, Gujarat, India with all modern tools and technology to conquer.

  • Is your company Certified & Registered?

    No space to worry, we’re certified company and registered by name ‘PIXLOGIX INFOTECH PRIVATE LIMITED’ as per Indian norms.

  • When Pixlogix was founded?

    Pixlogix was established in 2007 by CEO & Founder Mr. Samir Bhimbha. You can get more information on our about page.

  • How many years of experience your agency has in Web Arena?
    We have 13+ Years quality and practical web design and development experience with niche industries.
  • How many resources do you have?

    We have small yet very innovative, creative and smart-working team with 9+ experienced web designers & developers to meet any size of project with quality work.

  • What is your service range?
    We are full service provider web design and development agency providing class-leading custom services for UI / UX Design, Web Layout Design, PSD to HTML, Responsive HTML5, Wordpress, Magento, Joomla, PHP Development, Graphic Design, Logo Design, App Design, Vector Creation, SEO and many more. View all our services here.
  • What is your core expertise?

    We are very passionate and damn good in UI Design, Web Layout Design, Responsive HTML5, jQuery, Wordpress, Magento, Logo Design and App Design. Our unmatched expertise meets the top quality which makes our every project successful.

  • What is your working and contact hours?

    We are open on Monday to Friday from 10am to 7pm IST. You may contact us by email or call anytime; we understand the project emergency and also adjust to work flexibly with foreign timings as per client’s needs.

  • Where you provide services?

    We welcome the clients from all across the world. Where there is a web, there we are with our quality services and global presence. Our core clientele base is from USA, UK, UAE, Australia, Spain, Netherlands, Finland and many more countries.

Project

  • How to assign project to you for quotation?

    No hassle-free process, it’s very simple. Go to our Request a Quote page and fill up all information about your project. We will revert back to you within one working day with best quote possible.

  • Do you have predefined Project Questionnaire?

    Yes we have. Download the relevant questionnaire underneath, fill up with your project needs and send to us, so that we can get your needs in exact way.

  • Are you familiar with project management system?

    Yes, we are familiar with web based project management tools such as Basecamp, Jira, Teamwork, DoBamBam and Google Drive Sheet. We are flexible and quick learner of any project management system as per client’s need.

  • Are you familiar with SVN, GIT Repository?

    Yes we are well familiar with SVN and GIT Repository software usage.

  • What is your working method?

    We follow the proven result driven working approach which make us capable to deliver your project on time. Have a look at our working method.

  • How can I get my project status?

    We will update you as per milestone wise on our or your staging server.

  • How can I share large files of project?

    It’s very simple. You can share large size project files by using Dropbox, WeTransfer, GoogleDrive, OpenDrive or by simply uploading to your server.

  • May I communicate with Project Manager?

    Of course, you can. Stay in touch with your project manager by Skype, Email, Hangout, or GoogleDrive.

  • Do you redesign the websites?

    Yes, contact us whether you have dull web, non-responsive web or want to design as per latest world-class standards, we provide web redesigning services.

Payment

  • What is your Hourly Rate?

    Our hourly rate is very competitive, it’s $18 USD.

  • Do you have Price List?

    Price may vary as per project needs, so no accurate list, but you can hire our services in 4 different ways and they are Hourly, Monthly, Reduced Monthly, and Project Basis. Take a look at our Pricing Page for further details.

  • How you accept the payment?

    We accept payment through PayPal, Bank Wire Transfer and Transfer Wise.

  • How does your payment process work?

    The project commence with 50% advance, the rest half you have to pay on project completion. For more than $10k project, we split it in 3 phases.

  • Do you consider the charge on small changes?

    Never. We are expert and we solve the small changes very quickly. But if the changes are time consuming and additional, then only we take small charges for it.

  • Shall I Pay for Stock Images, Paid Theme, Plugins & Licensees?

    Yes. Either you can purchase and provide to us or we will purchase by asking you and will count in bill.

  • Do you have any Hidden Cost?

    No fear, we do not believe and charge any hidden cost. We are Transparent and provide all costs in advanced. Still if any work sounds require we first ask you and then apply if you grant only.

Assurance

  • Are you OK to sign NDA Agreement?

    Always Yes. We sign Non-Disclosure Agreement. We understand all professional rules & take care of it. It’s part of our professional relationship.

  • What kind of guarantee do you offer on my project order?

    We take full guarantee of our unique work. We will display you draft work, if it is fine, we will go ahead, if you’re not satisfied, we will do revision as per your needs and again ask your feedback. Still you’re not satisfied, not an issue, you will get your advance amount back. Bear in mind, once we refund your amount, you cannot use our work in any manner, it is our property now. And if you misuse our work, we can take legal actions.

  • Once you complete website design, who owns the Website?

    We are dedicated to our valued clients. Once we receive the final payment, you will get all access of your site and you will be 100% owner of your Website. We will make Zip of all the files available for you for download and give assurance of never use your work in other projects.

  • Do you provide support after completion of Project?

    We believe in professional client relationship and client is everything for us. You can get one month free support (within work scope) after sign-off from our side.

  • What if I cancel project after made payment?

    You’re free to terminate the project if you feel unhappy with work. In such case, we will charge only what we have done by our efforts. The rest amount will be refunded or deposited for next project.

  • What is term to cancel monthly hiring contract?

    You can cancel your monthly hiring contract by giving us one month prior notice, so that we can schedule accordingly. You will get good work until the last moment of your contract. No Quality Compromise on contract cancel notice.